Case Study: Cambodia’s 115 Hotline: Expanding Access to the Reporting and Detecting of Disease Outbreaks

Cambodia’s 115 health hotline is a tool that aims to improve disease detection, expedite response times to illnesses, and
inform the population about possible threats. When creating the hotline, the InSTEDD team reviewed the government’s existing reporting and response mechanisms and essentially expanded and refined them.

The InSTEDD team also ensured they designed with the users from the start, engaging with communities for ideas and feedback. Any proposed solution, no matter how easy or effective, cannot happen without community buy-in and ownership. Overall, the project resulted in many promising outcomes.